Today we use smartphone or computer to assess the products to be purchased and very often we shop online not only for price reasons but also for convenience. The delivery to home is comfortable and saves time. Waiting 24/48 hours to see the product bought at the door arrive is much better than spending hours in traffic looking for an uncertain solution.
Covid 19 has changed the retail world, encouraging millions of people to buy online for the first time, seeing themselves that e-commerce works and is very comfortable.
Purchasing habits are rapidly evolving with increasing numbers of consumers buying an increasing volume of goods and services directly online. To provide consumers with better service and at the same time reduce costs, e-commercial logistics must be located near the metropolitan areas. This also changes the geography of logistics: the market requires increasing spaces to host a greater range of growing goods and inventories, large warehouses and characteristics that are suitable to preserve goods by guaranteeing quality.
Online sales of furniture, household products and valuable items such as clocks and jewelry, require solutions for storage, packaging and transport to the custom, including safety. The same is true of clothing products, which require a department dedicated to the warehouse and a dedicated transport service.
Digital transformation in the purchase world means that new processes should be managed by developing intelligent systems, integrating computer and operational activities.
Therefore, investing in technological automation of operating processes is necessary to optimise the entire logistics industry and be competitive on an international scale.